about us
Dr. Lichia Saner-Yiu, co-founder and president of the Centre for Socio-Eco-Nomic Development, a Geneva based research and development institute (CSEND, since 1993). She has designed and conducted management training and OD projects for multinational companies in North America, Europe and Asia on cross-cultural leadership, management localisation, and international negotiations. She has also designed and developed institution development platforms to support public sector reforms in China, Slovenia, Vietnam, Russia, and English speaking African countries for the United Nations, WHO, ILO, EBRD and bilateral development aid agencies (SDC, GTZ, DANIDA, SIDA, NORAID, CIDA). She published 7 books and more than 40 articles in publications such as American Academy of Management Executive, Advances in International Comparative Management, Human Resource Quarterly, Performance Improvement Quarterly, Public Sector Management, and International Journal of Human Resource Management. Her current research interests are human capital formation and quality of training and education, chaos and complexity theory and its application to large social system change, business diplomacy and multi-stakeholder relationships, and global leadership. She served as an elected member of the Executive Council of the MED division
(1998-2001) and International Member at Large of the Advisory Council to the Board of Governors (2000-2001), Academy of Management (USA). Presently, she serves as MED's Liaison Person to Switzerland.
CSEND has organised a series of seminars/workshops in Bangalore, Beijing, Buenos Aires, Geneva, Hong Kong, Kuala Lumpur, New Delhi, Rio deJaneiro, Sao Paulo, Shanghai, Shenzhan, Taipei, and Zurich to promote the use of ISO 10015 as a management tool to ensure the optimal use of educational funds and to guarantee the attainment of minimum quality standards since 2001. Many new seminars/workshops including accredited ISO 10015 Auditor Course have been organised around the world. Please check the Announcement Section of this site.
CSEND staff have also acted as invited speakers in similar seminars on quality in education and management training South American countries, e.g., Brazil and Mexico, 2001.
Dr. Raymond Saner, President of Organisational Consultants Ltd., a consulting firm specialising in international management, organisation development and business diplomacy. He is also a director of the Centre for Socio-Eco-Nomic Development in Geneva, Switzerland, a Not-for-Profit foundation focusing on socio-economic research and public sector reform. Dr. Raymond Saner has 20 years of experience in training and consulting diplomats and managers in the fields of international negotiations, globalisation and leadership development. He has worked as a consultant to the United Nations and its specialised agencies and other intergovernmental and non-governmental organisations as well as for multinational companies in OECD and companies of developing countries. Dr. Saner also teaches at the Centre for Economics and Business Administration, University of Basle, Switzerland and has conducted negotiation seminars for management executives and diplomats in Brussels, Beijing, Berne, Bonn, The Hague, Frankfurt, Geneva, Hong Kong, Jakarta, Kuala Lumpur, Madrid, Manila, New York, Paris, Rome and Taipei. Dr Saner has written numerous articles, edited books, chaired international conferences and serves on committees of academic organisations such as the Academy of Management, the International Institute of Administrative Sciences and the Society for the Advancement of Socio-economics. Currently, he serves as the Chairperson of the Advisory Council to the Board, Academy of Management (USA).
1. Purpose
To ensure the assessment and certification process carried out by AdeQuaTE, a unit of CSEND, is conducted in the highest technical standards as laid down in ISO 10015, ISO 19011 and AQTE 10015+:2009 and to safeguard the value and integrity of the AdeQuaTE certificate.
2. Composition
The Technical Committee is composed of three members who have fulfilled the Lead Auditor requirements in accordance to the qualification Criteria stated in Section 2 of the Quality Handbook, Requirements for Certification/Registration Body, (clause 2.2.2.e.i.). In summary, committee members shall possess the necessary professional qualification and competence in the field of adult learning, training management and quality management particularly relating to ISO10015.
Mr. Tommie J. Johansson is an experienced international consultant, teacher and project manager in field of Business Development, Competence Management, Project Management and Change Management. He currently serves as or is a member of: Senior Vice President and Corporate Adviser of the Swedish Postgraduate Institute of Technology, Founder and Director of Sighard Consulting (consulting firm registered in Molndal, Sweden), Member of SIS (Swedish Standards Institute) technical committee for Quality Management, Project Management and Education & Training, Sweden's national expert on Education & Training to ISO TC 176, Sweden's representative in ISO TC 176 Chairman's Strategic Advisory Group, strategic plan task force and member of ASQ - American Society for Quality. He has had various international projects as a consultant, adviser and trainer in countries such as Ireland, UAE, Botswana, South Africa, Lithuania, Kuwait, Vietnam, Switzerland and Thailand. He is also a ISO 9001 Quality Systems Auditor and is proficient with multi-cultural affairs and an expert in communications.
1. Purpose
To ensure and safeguard the certification and registration activities carried out by AdeQuaTE, a unit of CSEND. Certification and registration activities shall be conducted in strict observance of principles of non-discrimination and impartiality as required in the Guide 65: 1999 and EN 45011.
To provide guidance and counsel to the management team of AdeQuate on policies related matters which are related to the operation of AdeQuaTE.
2. Composition
The Advisory Council consists of five members, representing the Swiss industry, the training and educational institutions, the Swiss community of quality experts and international training and development professionals and organisations.
Additional correspondent council members will be appointed to represent major markets once there will be sufficient number of clients in a specific country. The correspondent council members will not have voting rights like the regular council member but will be invited to give their opinion especially on maters pertaining to their country’s needs and market conditions. Their opinion and suggestions will be solicited prior to the Council meeting. They will also be informed of the Council’s discussions.
Council members are nominated by the President of CSEND and approved by the CSEND Board of Directors.
CSEND/AdeQuaTE management team will serve as secretary to the Advisory Council without voting right.
Council Members
Ian Campbell (President)
Ian Campbell is a member of ISO/TC 176 "Quality management" since 1990, and since 2000 Chair of the Swiss national committee and Switzerland's delegation leader. He was actively involved in the development of the widely used ISO 9001 and ISO 9004 quality management system standards.
He is a founder member of ISO/TC 210 "Quality management for medical devices“ and ex-Chair of the Swiss national committee. In this sector, he was also the Swiss industry representative in GHTF (Global Harmonization Task Force) for the global harmonization of medical device regulations.
He was an active member of the now disbanded ISO special committee for the development of ISO 31000 – "Risk management – Principles and guidelines“ and of the Swiss-Austrian Working Group which developed the ONR 49000 series of standards "Risk Management for Organizations and Systems".
Following his international career in England , Germany, Canada, Italy and finally in Switzerland as engineer, quality manager and internal consultant for risk management, he is today a sought-after international lecturer, seminar leader, management systems auditor and technical author in these areas.
Philippe Levy
(lic.oec.), former Ambassador
Chairman Hermann & Margrit Rupf-Foundation
Member of the Advisory Board of the Swiss Permanent Organisation of Arbitration
Deputy Chairman of "Nouvelle Société Hélvétique-Rencontres Suisses"
Honorary Member of the New Swiss European Movement
Senior Adviser in the public and private sectors in Switzerland and abroad
Former Chairman, Transparency International Switzerland
Former Chairman, New Israel Fund Switzerland
Former Chairman, Jewish-Christian Friendship Berne
Former Member of the International Council of the New Israel Fund
Former Member of the Steering Committee and of the Federal Council of the International European Movement
Former Member of the Board and the Council of the Organisation of Swiss Living Abroad
Anthony Twigger, PhD
Former President of the University of Applied Sci¬ences So¬lothurn Northwestern. Before he held mana¬gerial positions with leading Swiss compa¬nies (Elektrowatt, Bâloise, Swiss Federal Railroad). Since 2006 professor of Strategic Management at the University of Applied Sciences Northwestern Switzerland.
Co-author (with Roman Lombriser) of ‘Strate¬gisches Management’ (5th printing, 2010), ‘Unternehmensstrategie als kreativer Prozess” (2000) and “Strategien für KMU (2007 with Roman Lombriser and Klaus Wernigk). Affiliated teacher of the “Microeconomics of Competitiveness”-Network (founded by Prof. Michael E. Porter, Harvard Business School). He is also teaching at the Banking University in Ho Chi Minh City, Vietnam.
Pioneered numerous executive education programs (among them the post-graduate degree program for Human Resources Management, now in its 27th session and the "Unternehmerschule Schweiz"). With the emergence of China, cooperation with Chinese institutions became one recent focus. Professor Abplanalp has been granted the “Dunhuang Award” (Province of Gansu) and the “Friendship Award” (Chinese Central Government).
AdeQuaTE® dedicates it effort in promoting effective and efficient investment in human resource development and intellectual capital formation.
Its approach strives at achieving balance between the individual's career aspiration and organisation's execution capabilities in achieving its strategic objectives.
Its instrument is the external audit based on AdeQuaTE 10015+, a combination of ISO 10015 standard for training and AQTE10015+ certification requirements standard. This AdeQuaTE 10015+ quality oriented hardware provides traceability of the critical decisions made at each step of the human resource development process and institutionalised the task of continual improvement and organisational learning.
Accreditation
• On February 19th, 2003, CSEND became the FIRST organisation to be fully accredited by the Swiss Accreditation Service (SAS) based on ISO 10015+ as a certification body for training systems, of training programmes and of training service providers in organisations.
• On February 18th, 2008, CSEND received its re-accreditation CSEND by the Swiss Accreditation Service (SAS) based on ISO 10015+ as a certification body for training management systems, of training programmes and of training service providers in organisations.
Honours and Services
• Dr. Lichia Yiu, President of CSEND, was appointed as a member for the International Editorial Board of Management Learning, a journal advancing the understanding of management and organisational learning, 2006.
• Dr. Raymond Saner, Director of CSEND, was appointed as a member for the Swiss Peer Review, a nation-wide programme to assess quality standards of technical colleges of higher education in Switzerland, 2001.
• Dr. Raymond Saner, Director of CSEND, was appointed as the Swiss delegate to the international working group which drafted the ISO standard for training and education, 1995-1999. This new ISO standard was adopted and published in December 1999.