The survey questionnaire was sent to 100 European companies, of which 34 responded. The highest response rate was from companies in France, Great Britain and Switzerland. Others were from Belgium, Germany, Italy, and the Netherlands. Participating companies were mostly large and medium-sized enterprises engaged in construction, banking, industrial goods, insurance, automobiles, media and communications, and pharmaceuticals ...

"This article first appeared in the November 2009 issue of ISO Focus magazine www.iso.org/isofocus and is reproduced with the kind permission of the ISO Central Secretariat”